WROCLAW AIRPORT (Poland | Lower Silesia | Wroclaw | Transportation)

The review below is by Felicja Nowak, author of the 2017 Krakow and Auschwitz City Guide.

Wroclaw Copernicus Airport has seen substantial increases in passenger growth over the last two decades, but a new terminal has made it one of the more comfortable airports to use in the country. The new terminal is spacious and bright, with the entire operation feeling well-run and organised. There is plenty of seating in departures, it’s clean and there are helpful and efficient staff throughout the airport.

The airport was originally opened in 1938 for military aircraft and was then used after the Second World War for civilian domestic flights within Poland. There was a large expansion in 1993 when international flights started from the airport and a new terminal opened in 2012, which is the current main passenger terminal. This is now referred to as terminal two, with the original terminal one building now remaining in operation for the passengers and crew of private aircraft. The terminal one building was in full operation for just twelve years, but within this time passenger numbers at the airport had increased from under 100,000 a year to just under two million.

 

The pre-security area (photos above) could perhaps do with more seating, especially as there is plenty of space, but there’s a light and airy feel to the terminal so it doesn’t feel oppressive. There are a few shops to get essentials, but the terminal doesn’t feel as though it’s over-commercialised.

 

Upstairs there is an observation area (photos above show the view), although it requires passengers to walk through the restaurant area to get to. There are ATMs available, as well as car hire and money exchange booths, and there’s an information desk which can help with both airport questions and queries about the local area.

For those seeking to get to and from the airport, it’s easily accessible on foot, by bike and for those driving. However, the most popular way of getting to the airport is by bus, with the 106 service running from the airport to the city centre. Tickets can be purchased by using coins or card at the ticket machine outside of the terminal, or by using a card on the bus itself using the on-board ticket machine.

After security, the passenger areas have extensive amounts of seating which is comfortable, and which also have plenty of power points for travellers to use. The signage is clear and for non-Schengen departures there is a separate passport controlled area towards the left end side of the departures area, which is used at gates number 11 and 12.

Food and drink facilities are though more limited, with the main restaurant having some perhaps rather questionable customer service at times. I visited the outlet, named Flying Bistro, and waited at the counter, but was told quite curtly that it was table service only. After ten minutes of waiting at a table I ask a staff member who then tells me that customers need to order at the counter. It was clumsy service which lost them several customers during my relatively short time in the restaurant, probably ones they could ill afford to lose given their current on-line ratings.

There’s free wi-fi that can be accessed throughout all of the terminal and although it says it’s timed, it’s possible to simply re-connect when that time period is up. Currently, there’s thirty minutes of free access for those who want to sign in as a guest and sixty minutes for those who log in via Facebook or Google, but all of that time is freely renewable.

The airport is dominated primarily by Ryanair and Wizz Air flights, both are budget carriers and have efficient boarding processes. Other airlines which operate at the airport include Eurowings, LOT Polish Airlines, SAS and Swiss International.